Good morning!

Our name is Zuma Consulting – Krzysztof Wawrzynkowski and we are a creator of digital content, access to which we sell through our store available at managershaven.com. We are extremely pleased that you have placed your trust in us and are interested in purchasing from our
store.
In the interest of formality, our registration data: Zuma Consulting – Krzysztof Wawrzynkowski NIP:7181812589.
Below you will find the terms and conditions, which include information on, among other things, how to place an order
and conclude a contract, the forms of payment available in the store, and the complaint procedure.
If you have any questions, we are at your service at office@managershaven.com.
Greetings and best wishes for a successful shopping experience
Zuma Consulting – Krzysztof Wawrzynkowski

§1 Definitions

For the purposes of these regulations, the following meanings of the following terms are adopted:

  • Buyer – a natural person, a legal entity or a crippled legal entity
  • Consumer – a natural person entering into a contract with the Seller not directly related to his business or
    professional activity
  • Regulations – these regulations, available at https://managershaven.com/regulamin
  • Store – online store available at managershaven.com
  • Vendor – Zuma Consulting – Krzysztof Wawrzynkowski NIP:7181812589

§2 Preliminary provisions

Through the Store, the Seller sells digital content, while providing electronic services to the Buyer in accordance
with
§ 3 of the Regulations.
Regulations define the terms and conditions of use of the Store, as well as the rights and obligations of the Seller
and
the Buyer.
In order to make a purchase through the Store, it is not necessary for the Buyer’s computer or other device to meet
special technical conditions. Sufficient are:

  • Internet access
  • standard operating system
  • a standard web browser
  • having an active e-mail address

In order to use digital content, it is necessary for the computer or other device of the Buyer to meet the following
technical conditions:

  • Internet access
  • standard operating system
  • a standard web browser
  • a standard office suite (e.g. Microsoft Office, OpenOffice, LibreOffice)
  • A standard .pdf viewer (e.g. AdobeReader)
  • a standard video player (such as WindowsMediaPlayer)
  • having an active e-mail address

In a situation where, the use of digital content would require additional technical conditions, these conditions are
indicated in the description of the digital content in the Store.
The buyer cannot make a purchase anonymously or under a pseudonym.
It is forbidden for the Buyer to provide unlawful content, in particular by sending such content within the forms
available in the Store.
All prices listed in the Store are gross prices.

§3 Services provided electronically

Through the Store, the Seller provides electronic services to the Buyer.
The basic service provided electronically to the Buyer by the Seller is to enable the Buyer to place an order in the
Store leading to the conclusion of a contract with the Seller. Placing an order is possible without having an
account in
the Store.
If the Buyer decides to create an account in the Store, the Seller also provides the Buyer with an electronic
service
consisting of creating and maintaining an account in the Store. The account stores the Buyer’s data and the history
of
orders placed by the Buyer in the Store. The Buyer logs into the Account using his e-mail address and a password
defined
by him.
Creating an account in the Store is done by checking the appropriate checkbox in the ordering process or by
completing a
stand-alone account registration form available in the Store. The buyer can delete the account at any time from the
account management panel or by sending an appropriate request to the Seller. Deletion of the account will not remove
information about orders placed using the account, which information will be stored by the Seller until the
expiration
of the statute of limitations for claims under the contract concluded through the Store / throughout the operation
of
the Store, unless the Buyer objects earlier to the storage of this information and the Seller does not have an
overriding interest in storing it.
If the Buyer decides to subscribe to the newsletter, the Seller also provides the Buyer with an electronic service
consisting of sending the Buyer e-mails containing information about the Seller’s news, promotions, products or
services. Subscribing to the newsletter is done by completing and submitting the newsletter subscription form or by
checking the appropriate checkbox in the ordering process. The Buyer may unsubscribe from the newsletter at any time
by
clicking on the unsubscribe button visible in each message sent as part of the newsletter or by sending an
appropriate
request to the Seller.
Services are provided electronically to the Buyer free of charge. However, contracts for the delivery of digital
content
concluded through the Store are chargeable.
In order to ensure the security of the Buyer and the transmission of data in connection with the use of the Store,
the
Seller takes technical and organizational measures appropriate to the degree of security risk of the services
provided,
in particular, measures to prevent the acquisition and modification of personal data by unauthorized persons.
The Seller takes measures to ensure the full proper functioning of the Store. The Buyer should inform the Seller
about
any irregularities or interruptions in the functioning of the Store.
Any complaints related to the functioning of the Store, the Buyer may submit via e-mail to the e-mail address office@managershaven.com. In the complaint, the Buyer should specify the type and date of occurrence of irregularities related to the
functioning of the Store. The Seller will consider all complaints within 30 days of receipt of the complaint and
will
inform the Customer of its resolution at the e-mail address of the complainant.

§4 Intellectual property rights

The Seller hereby instructs the Buyer that the content available on the pages of the Store and digital content sold
through the Store may constitute works within the meaning of the Act of February 4, 1994 on Copyright and Related
Rights, the copyrights to which belong to the Seller.
The Seller hereby instructs the Buyer that further distribution of copyrighted content by the Buyer without the
Seller’s
permission, except for use of the content within the framework of permitted personal use, constitutes an
infringement of
the Seller’s copyright and may result in civil or criminal liability.
Materials used for presentation of products, i.e.: photos, descriptions and others are part of the Store, are the
property of its Seller and are protected by copyright. It is forbidden to use them for commercial purposes or
presentation in any media without the permission of the Seller.

§5 Conclusion of contract

The buyer can place an order either as a registered customer or as a guest.
A registered customer is a Buyer who has an account with the Store. Buyer can create an account by checking the
appropriate checkbox in the ordering process or by completing a stand-alone account registration form available in
the
Store.
If the Buyer has an account with the Store, he or she should log in to it before placing an order. Logging in is
also
possible when placing an order by clicking on the link available within the displayed message.
Placing an order is done by filling out the order form after adding the digital content of interest to the Buyer to
the
shopping cart. In the form it is necessary to provide the data necessary to complete the order. Placing an order is
conditional on accepting the Terms and Conditions, which the Buyer should read in advance. In case of any doubts
about
the Terms and Conditions, the Buyer may contact the Seller.
The ordering process is completed by clicking on the order finalizing button. Clicking on the order finalizing
button
constitutes a declaration of intent by the Buyer leading to the conclusion of a contract with the Seller for the
delivery of digital content,
If the Buyer has chosen online payment when placing an order, after clicking on the order finalizing button he/she
will
be redirected to a payment gateway operated by a third-party payment operator to make payment for the order. If the
Buyer has chosen payment by bank transfer, after clicking on the button finalizing the order he will be redirected
to
the Store’s website with order confirmation and instructions for making payment. Payment for the order should be
made
within one day from the conclusion of the contract.
The customer will be granted access to the purchased digital content within 15 minutes after the payment gateway
confirms the customer’s payment.
The maximum lead time is 1 business day.

§6 Payment

The only available payment option in the Store is electronic payment.
The buyer can make payment for the purchased products in the following ways:

  • bank transfer
  • blik
  • payment cards

Electronic payments, including payment card payments, are handled by PayU S.A. NIP: 779-23-08-495 186 Grunwaldzka St.,
60-166 Warsaw
If the Buyer has requested an invoice, it will be delivered to the Buyer electronically, to the e-mail address provided
in the order form.
One-time payment is charged for the purchase of one product from the store
The fee for access to a single training course is
The buyer in the cyclic payment service has the opportunity to save card data and order a permanent direct debit. The
card data will be stored by the Payment Operator (PayU S.A.). PayU mediating the payment makes available the Token tool
(virtual card identifiers), allowing to assign to an individual Customer a unique identifier with which the Customer
cyclically makes payments to the company Zuma Consulting – Krzysztof Wawrzynkowski.

§7 Contract performance

The fulfillment of an order involving digital content is carried out by sending a message to the e-mail address
provided
by the Buyer in the order form, which contains instructions for downloading or accessing the purchased digital
content.
For online courses, an account may be created for the Buyer within the course platform, and access data will be sent
as
part of the email referred to in paragraph 1 above.
In the case of online courses, access to the content included in the course may be limited in time, as indicated in
the
course description on the Store’s website. In such a situation, after the indicated time period, the Buyer will lose
access to the course.
In the case of online courses, the Buyer is obliged to use the course platform in a manner consistent with the law,
the
Regulations and good morals, in particular:

  • use the platform in a way that does not interfere with the use of the platform by other users, does not violate
    any
    rights, goods or interests of third parties, does not adversely affect the functioning of the platform,
    especially
    through the use of malware
  • Do not share access data to your account on the platform with any third party
  • do not distribute the course or its individual parts without the prior consent of the Vendor

If the course platform is used in a manner contrary to paragraph 4 above, the Seller retains the right to block the
Buyer’s access to the course.

§8 Consumer’s withdrawal from the contract

Starting from 01.12.2024, the right to withdraw from the contract under the rules described in this paragraph and
arising from the Law on Consumer Rights also applies to an individual who enters into a contract with the Seller
directly related to his business activity, when it is clear from the content of the contract that it does not have a
professional character for this person, resulting in particular from the subject of his business activity, made
available on the basis of the provisions on the Central Register and Information on Business Activity. Accordingly,
when
the powers of the Consumer are referred to within the framework of this paragraph, as of 01.12.2024, these powers
also
apply to a person who meets the above criteria.
The right of withdrawal from a distance contract does not apply to contracts for the supply of digital content that
is
not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the
expiry of the deadline for withdrawal and after the entrepreneur has informed him of the loss of the right of
withdrawal.
To withdraw from the contract, the Consumer must inform the Seller of his decision to withdraw from the contract by
an
unequivocal statement – for example, a letter sent by mail, fax or e-mail.
The consumer may use the model withdrawal form, available at managershaven.com/doc/resolution.pdf, but it is not
mandatory.
In order to comply with the deadline for withdrawal, it is sufficient for the Consumer to send information on the
exercise of the Consumer’s right of withdrawal before the expiry of the deadline for withdrawal.
In the event of withdrawal from the contract, the Seller shall return to the Consumer all payments received from the
Consumer immediately, no later than 14 days from the date on which the Seller was informed of the exercise of the
right
of withdrawal.

§9 Liability for defects

The Seller is obliged to provide the Buyer with digital content free of defects.
The seller is liable to the buyer if the digital content has a physical or legal defect (warranty for defects).
If the Buyer discovers a defect in the digital content, he should inform the Seller about it, specifying at the same
time his claim related to the identified defect or making a statement of appropriate content.
The buyer can use the complaint form, available at managershaven.com/doc/reclamation.pdf, but this is not mandatory.
The Buyer may contact the Seller via e-mail.
The Seller will respond to the complaint submitted by the Buyer within 14 days from the date of delivery of the
complaint to him by such means of communication, using which the complaint was submitted.
Starting from 01.12.2024, the provisions on the Seller’s warranty for defects of the sold thing concerning
Consumers,
are also applicable to an individual who enters into a contract with the Seller directly related to his business
activity, when from the content of this contract it is clear that it does not have a professional character for this
person, arising in particular from the subject of his business activity, made available on the basis of the
provisions
on the Central Register and Information on Business Activity.

§10 Personal data and cookies

The administrator of the Buyer’s personal data is the Seller.
The Buyer’s personal data is processed for the following purposes and based on the following legal grounds:

  • conclusion and execution of a contract – Article 6(1)(b) of the RODO
  • fulfillment of tax and accounting obligations – Article 6(1)(c) of the DPA
  • defense, investigation or establishment of claims related to the contract, which is a legitimate interest
    pursued by
    the Seller – Article 6(1)(f) RODO
  • identification of a returning customer, which is a legitimate interest pursued by the Seller – Article 6(1)(f)
    of the
    RODO
  • handling of inquiries made by Buyers not yet leading to the conclusion of a contract, which is a legitimate
    interest
    pursued by the Seller – Article 6(1)(f) RODO
  • Sending newsletters, after previously given consent – Article 6(1)(a) of the DPA

Recipients of the Buyer’s personal data are: tax authorities, accounting office, law firm, hosting provider, invoicing
system provider, CRM system provider, mailing system provider.
Due to the use of Active Campagne’s mailing system, personal data of Buyers who have subscribed to the newsletter is
transferred to the United States of America (USA) in connection with its storage on servers located in the USA. Active
Campagne’s system provider guarantees an adequate level of personal data protection through appropriate compliance
mechanisms (Privacy Shield).
The Buyer’s personal data is stored in the Seller’s database for the entire duration of the business in order to ensure
that it can identify the returning customer, which, however, the Buyer may object to by requesting that his data be
deleted from the Seller’s database. If such objection is made before the expiration of the statute of limitations for
claims under the concluded contract, the Seller will have an overriding interest in storing the Buyer’s data until the
expiration of the statute of limitations for claims. Accounting records containing the Buyer’s personal data are kept
for the period required by law.
The Buyer’s rights related to the processing of personal data: the right to request from the Seller access to personal
data, rectification, deletion, restriction of processing, the right to object to processing, the right to data
portability, the right to lodge a complaint to the President of the Office for Personal Data Protection.
Provision of personal data by the Buyer is voluntary, but necessary to contact the Seller, create a user account,
conclude a contract or subscribe to a newsletter.
The store uses cookie technology.
Details related to personal data and cookies are described in the privacy policy available at managershaven.com/policy-privacy

§11 Out-of-court ways of dealing with complaints and claim investigation

The vendor agrees to submit any disputes arising in connection with concluded contracts for the provision of digital
content to mediation proceedings. Details will be determined by the parties to the conflict.
The Consumer has the opportunity to use out-of-court means of handling complaints and claims. Among other things,
the
Consumer has the opportunity to:

  • to apply to a permanent amicable consumer court to resolve a dispute arising from the contract
  • to apply to the provincial inspector of the Commercial Inspection to initiate mediation proceedings for an
    amicable
    settlement of the dispute between the Buyer and the Seller
  • use the assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks
    include
    consumer protection

For more detailed information on out-of-court complaint and redress of grievances, the consumer can look at
http://polubowne.uokik.gov.pl.
Consumers can also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform is used
to resolve disputes between consumers and businesses seeking out-of-court settlement of disputes regarding contractual
obligations arising from an online sales contract or service contract.

§12 Zuma Consulting – Krzysztof Wawrzynkowski shall not be held responsible for any damage related to the use of techniques provided in
training courses arising through the fault of the person using them.

§13 Final provisions

The Seller reserves the right to introduce and cancel offers, promotions and to change the prices of products in the
Store without prejudice to the Buyer’s acquired rights, including, in particular, the terms of contracts concluded
before the change.
The Seller reserves the right to make changes to the Regulations. Contracts entered into before the amendments to
the
Terms and Conditions shall be governed by the Terms and Conditions in effect on the date of the contract.
Any disputes related to contracts concluded through the Store will be considered by a Polish common court with
jurisdiction over the Seller’s permanent place of business. This provision does not apply to Consumers, for whom the
jurisdiction of the court is considered on general principles. As of 20.03.2026, this provision also does not apply
to an
individual who enters into a contract with the Seller directly related to his/her business activity, when it is
clear
from the content of this contract that it does not have a professional character for this person, resulting in
particular from the subject of his/her business activity, made available on the basis of the provisions of the
Central
Register and Information on Business Activity – in the case of such a person, the jurisdiction of the court is
considered on general principles.
These Regulations are effective as of 20.03.2026.